The Leader’s Playbook-9: Communication – “Listen, Process, Understand”

Earlier in my career I had the opportunity to attend the USAF Fighter Weapons School.  If you envision TOPGUN… but without the volleyball, the bar scenes, the motorcycles, and you make it longer… you’d get the idea.

The air combat phase is one of the toughest. It starts with 1v1 air combat and ultimately progress to 4 or 8 good guys (Blue) versus a lot of adversary aircraft (Red). One of our rides ended up with 8 Blue versus 24+ Red. The enemy can regenerate after flying back over their territory and coming back alive to give the blue side a very complex and dynamic problem testing both our tactics, weapons employment plans and discipline.. and our perhaps most importantly our communications skills.

As you can imagine the radios are very busy during a complex dynamic fight.  Pilots and weapons controllers must listen closely, process what they are hearing, and understand it… all while flying the jet, running the sensors, making decisions on whether to shoot or not… at night on night vision googles.  Everyone must make deliberate and thoughtful decisions to be clear, concise, and correct when we do key the microphone and say something on the radio. There is no room for error here… None. Oh by the way… be calm when you do key the microphone.

As complex as everything sounds in the scenario above, one could make the case that with the advent of advanced technologies and communications systems, today’s leaders are challenged with much of the same things we are.  Everyone, especially todays leaders must be able to communicate effectively, and efficiently in the fast-moving worlds of life and business.

Great communicators take the time to listen, process, and understand what it is they are hearing. They are intent on putting things aside when their team comes to them… and listening (and most importantly hearing) what is being said… processing the information by being present in the conversation and seeking to understand the perspectives of the team member who is communicating with them. They are also thoughtful and deliberate in what method they communicate with their team and what and how they say it.

I think about communications a lot.  I can always be a better communicator. 

As a technique I’d spend some time thinking about your approach to communication. Do you listen (hear), process, and understand what is being shared or said to you? Do you take the time to be thoughtful and deliberate in being clear, concise, and correct in your communication with those important stakeholders in your life?  Are you present?

BTW, to my Navy and TOPGUN buddies… you know I love you.

The Author is currently serving as an active duty military officer. Any comments or recommendations on this post or on this site are solely my personal views and do not represent the position of any branch of the United States Government.

Attention Veterans… “Go start something!”

I spend a lot of time talking with military service members and veterans about what they might do after their time in the service.

Generally speaking, the conversations all have similar themes.

They want to do something important with a mission.  They want to do something that takes advantage of their leadership skills, they want to grow something, and oftentimes they are tired of working for somebody else.

Veterans bring incredible talents to startups.  They are hard-working, smart, driven, determined and armed with just enough naivety (read crazy) that they are not afraid to go start and build a company.  The challenge for many is to come up with a good idea (that has real potential and is scalable) and translate that into action. (Keep thinking… you will find it)

I often recommend that they read Jan Collmer’s book, “Go Start Something”. (Link below)

Jan doing what he loved – flying Airshows in his Extra 300.

Jan was a successful Veteran entrepreneur himself – and a spectacular one.  He founded several successful businesses in the Dallas area and was the Founding Father of the Frontiers of Flight Museum at Dallas Love Field.  He also gave thousands of airplane rides to kids inspiring many to go on to a career in STEM.

He wrote his book to help potential entrepreneurs get their mind around starting a company and growing it successfully.  I highly recommend the read to anyone thinking about starting something.

Go start something: https://www.amazon.com/Go-Start-Something-Live-Life/dp/1469763699

Frontiers of Flight Museum: https://www.flightmuseum.com/

 

Evernote

One of my favorite tools as a business leader and entrepreneur is Evernote (www.evernote.com).

For years it has been a great tool for me to save web pages, images, notes, and other items – all searchable.  In my opinion, it’s a must-have.

Dan